Coordination between CQC and NHS England and NHS Improvement

We asked members how effectively regulators had coordinated their activity with each other and with other national bodies over the last 12 months.

A slightly higher percentage of trusts thought CQC had coordinated its activity with NHSE/I and other national bodies effectively locally (28%), compared to nationally (21%).

One respondent observed CQC was perceived to have been absent in terms of policy co-ordination at a national level, but that local teams had been responsive. Another observation made was that while there was a continuous supportive relationship with their CQC regional lead, this was contrasted by a poor experience of their local inspection teams – this has been a consistent theme in the dialogue between trusts and CQC over the past year.

As was the case with CQC, a higher percentage of trusts (34%) thought NHSE/I had coordinated its activity with CQC and other national bodies effectively at a local level, compared to nationally (23%).